Return, Cancellation and Warranty Terms

CANCELLATION TERMS Order Cancellation/Right of Withdrawal: You may submit a cancellation request for your order, or for an item in your order, until the invoice for that order has been issued. When the request is reviewed, your request will be approved provided that the invoice has not been issued and there is no benefit obtained from a service whose cost would remain unpaid after cancellation (falling below a campaign discount threshold, the free shipping threshold, a discounted product purchase threshold, etc.). Your refund is processed at the same time your order status shows as Cancelled. The time it takes to appear on your card varies from bank to bank but usually takes a few days; you can follow it in detail with your bank. If the order invoice has already been issued, the order cannot be cancelled. In this case, except for the exceptions listed below, a return will be processed if you refuse to accept the order delivered by the courier, or if you accept it and follow the RETURN/WITHDRAWAL procedure.

Order Cancellation/Right of Withdrawal Procedure:

Pursuant to the Consumer Protection Legislation The CONSUMER has the right to withdraw from the Distance Sales Agreement within 14 (fourteen) days without giving any reason and without paying any penalty. The withdrawal period begins, for contracts for the provision of services, on the day the contract is concluded; and for contracts for the delivery of goods, on the day the CONSUMER or a third party designated by the CONSUMER receives the goods. However, the CONSUMER may exercise the right of withdrawal, subject to the stated conditions, during the period from the conclusion of the contract until 14 (fourteen) days following the date of delivery of the goods. In determining the withdrawal period;

1. For goods that are the subject of a single order but delivered separately, the day the CONSUMER or a third party designated by the CONSUMER receives the last item,
2. For goods consisting of multiple parts, the day the CONSUMER or a third party designated by the CONSUMER receives the last part,
3. For contracts involving the regular delivery of goods over a set period, the day the CONSUMER or a third party designated by the CONSUMER receives the first item shall be taken as the basis.

The steps you need to take for a return are as follows ; You can hand over the product you wish to return, together with your invoice and return form, to Yurtiçi Kargo or to the contracted shipping companies listed on the website.

Products purchased from our e-commerce site can only be returned if the packaging is unopened and intact and the product is unused.

If your entire order is being returned, send both copies of your invoice; if you are keeping some products from your order, sending only the first copy is sufficient. Returns or exchanges cannot be processed in stores. Your refund is made within 7 (seven) business days after your return shipment reaches our warehouse. *Weekends and public holidays are not business days. If the return shipment is sent to an incorrect address, the delivery time to our warehouse may change. The return period starts not from the date you send the shipment, but from the date it reaches our warehouse. Since the return shipment is sent by you, you can request your tracking number from the shipping company/branch you used. With this number you can track the shipment and check the delivery date. When your refund is completed, an information email is sent to your registered email address.

• The product to be returned must be sent together with the original invoice, the waybill (all copies held by the Consumer) and a letter stating the reason for the return.
• For products where compatibility issues may arise in product selection, technical support must be obtained first, and the order should then be placed after the suitable product has been identified.
• Except for hidden defects, product return requests must be made within 14 (fourteen) days of the Customer receiving the product.

Returns must always be made with the product's original box and/or packaging. (The original box/packaging is the product's own box or packaging, if present at delivery — not the shipping box in which your order was delivered.) If a product/discount was used under a campaign and part of the order is cancelled, the campaign conditions will no longer be met. For cash on delivery payments, the collection fee is paid to the shipping company and is therefore not refunded to the CONSUMER.

The CONSUMER cannot exercise the right of withdrawal in the following contracts:

1. Contracts for the delivery of goods that may deteriorate quickly or whose expiry date may pass.
2. Contracts for goods prepared in line with the CONSUMER's requests or personal needs. (E.g. curtains and similar products ordered to measure, products manufactured or sewn specifically for the consumer, products whose condition as offered for sale has been changed at the Consumer's request, or personalized products)
3. Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the SELLER or the provider.
4. Contracts for the delivery of goods whose protective elements such as packaging, tape, seal or package have been opened after delivery, and whose return is not suitable in terms of health and hygiene. (such as underwear, masks and medical products)
5. Contracts for goods that, after delivery, are mixed with other products and by their nature cannot be separated.
6. Contracts for books, digital content and computer consumables provided on a physical medium, if their protective elements such as packaging, tape, seal or package have been opened after delivery.
7. Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
8. Contracts for services performed instantly in electronic form or intangible goods delivered instantly to the CONSUMER.
9. Contracts for services whose performance has begun with the CONSUMER's approval before the end of the withdrawal period.
10. Returns are not accepted for products whose original box/packaging is damaged (for example, products whose original box/packaging is torn, placed in a different box/packaging, has a shipping label/consignment or other information stuck on it, and/or is taped with packing tape or written on are not accepted), that have lost their economic value/resaleability, have been used even once, have been damaged in any way, or cannot be purchased by another customer for any reason not attributable to the Seller.

Return Process

For a return request that meets the conditions stated above, the Consumer;

• Shall place the product (together with the invoice, waybill, etc.) in "a sturdy cardboard box or similar packaging, or suitable shipping packaging obtained from the Shipping Company" so as to prevent damage to the product's original packaging, and FEDON BRONZ’s return address written on the invoice/waybill,
• Once a properly made return reaches FEDON BRONZ, the request will be reviewed by the Returns department,
• Taking into account the reason for the return and the condition of the product, the product may, if necessary, be sent to the authorized service or the supplier for testing/inspection,
• If the Consumer/Customer's return request complies with the conditions stated above and the relevant legislation, the return process will be initiated.
• The return period varies between 3 (three) and 7 (seven) days. For a return reviewed by the Returns department, the Customer/Consumer will be contacted and, according to their preference, either a new product will be sent or a refund will be made. Return requests that do not meet the conditions specified within the scope of these return procedures will definitely not be accepted and will be sent back to the Customer/Consumer.

If the CONSUMER chooses to pay with a "Shopping Loan", the CONSUMER accepts, declares and undertakes that the right of withdrawal from the Instant/Distance Shopping Loan Agreement will be applied within the scope of the Instant/Distance Shopping Loan Agreement between the Bank and the CONSUMER. The CONSUMER's withdrawal from this Distance Sales Agreement signed with the SELLER will NOT automatically TERMINATE the Instant/Distance Shopping Loan Agreement with the Bank. For the CONSUMER to withdraw from the Instant/Distance Shopping Loan Agreement, the withdrawal request must be submitted to the lending Bank within the periods specified in, and in accordance with the procedure set out in, the Instant/Distance Shopping Loan Agreement. In this context, the SELLER shall bear no responsibility if the CONSUMER fails to notify the Bank or notifies it late, or in relation to the credit relationship between the Bank and the CONSUMER. fedonbronz.com shoppers are all deemed to have read, understood and accepted all of the articles above.